Pricing · One verified subscription

A clear platform price. Scope the rest before it starts.

The secure checkout currently identifies the subscription as 121 CRM with unlimited users at £250/month (no VAT charged). It does not define setup, usage or service inclusions.

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Customer Thread

121 CRM subscription

Illustrative example

Platform
121 CRM
Billing
£250/month (no VAT charged)
Users
Unlimited users
Scope check
Services agreed separately
Human decision

Verified against the supplied live checkout on 11 October 2026.

Commercial boundary

Separate what the checkout confirms from what still needs a scope.

This view makes the verified subscription facts easy to see without turning missing commercial decisions into implied inclusions.

121 CRM · 121 CRM subscription

Current checkout

121 CRM

£250/month(no VAT charged)

Unlimited users

Shown at checkout

Named CRM subscription
Monthly recurring price
Unlimited-user description

Confirm separately

Setup and migration
Channel or usage costs
Training and support

Illustrative exampleThe supplied checkout confirms the product, monthly charge and unlimited-users description. Setup, usage and service scope are agreed separately.

Inside the working system

See what each part contributes.

The CRM is easier to plan when contacts, conversations, work, access and automation are treated as separate capabilities with clear responsibilities.

Capability 01

SaaS Configurator

Defines recurring SaaS plans, features, pricing, snapshots, add-ons, trials, credits and usage billing.

How it works: Controls agency or sub-account configuration that determines access, packaging, governance or billing.
Why use it: Makes the customer package an explicit configuration rather than an assumption based on vendor capability.
Plan for: Availability and control depth depend on agency plan, role and current account configuration.
Your team owns: An authorised administrator must review, approve and audit material changes.

Capability 02

Usage billing and wallets

Charges eligible communications, AI, premium workflow and other usage through configured wallet and rebilling rules.

How it works: Controls agency or sub-account configuration that determines access, packaging, governance or billing.
Why use it: Separates a recurring platform fee from variable services that need monitoring and disclosure.
Plan for: Availability and control depth depend on agency plan, role and current account configuration.
Your team owns: An authorised administrator must review, approve and audit material changes.

Capability 03

Users, roles and permissions

Controls whether a user acts at agency or sub-account level and which supported areas they can access.

How it works: Controls agency or sub-account configuration that determines access, packaging, governance or billing.
Why use it: Limits day-to-day access to the work a person actually needs to perform.
Plan for: Availability and control depth depend on agency plan, role and current account configuration.
Your team owns: An authorised administrator must review, approve and audit material changes.

Capability 04

Recurring subscriptions

Creates recurring payment arrangements from eligible products and connected provider settings.

How it works: Uses configured products, merchant connections and checkout rules for an eligible payment or order journey.
Why use it: Supports repeat billing while preserving a visible subscription state.
Plan for: Provider fees, tax treatment, disputes, settlement and feature eligibility remain separate responsibilities.
Your team owns: A responsible person must approve prices and terms and resolve refunds, disputes and fulfilment exceptions.

What is confirmed

The checkout confirms three commercial facts.

Everything else is separated below so a missing decision does not become an accidental promise.

Verified

Product

The payment page names the recurring product “121 CRM”.

Verified

Subscription

The displayed total is £250/month (no VAT charged).

Verified

Users

The payment description says “121 CRM with unlimited users”.

Confirm before purchase

Configuration and operating costs depend on the agreed scope.

The checkout does not state that these items are included. Ask 121 to confirm any requirement that matters to your decision.

Not specified

Setup and migration

No setup fee, migration allowance or data-cleaning commitment is stated on the checkout.

Confirmation required

Channels and usage

Phone, SMS, email, AI, payment and connected-product costs may depend on configuration; the subscription does not state those rates, so confirm them before use.

Agree separately

Training and support

Format, hours, response targets and managed-operation scope are not defined by the subscription checkout.

Before you subscribe

Check fit, responsibilities and any connected services.

Review the product journey and onboarding boundaries first if your purchase depends on migration, integrations or managed help.

See the journey

Use the self-serve demo to inspect the intended enquiry-to-follow-up flow.

Plan onboarding

List the data, users, stages and channels you need so responsibilities can be agreed.

Read the FAQ

Review what is known and what still requires commercial or configuration confirmation.

Questions about this page

Useful answers, without the sales fog.

1. How much is the 121 CRM subscription?

The supplied checkout shows a recurring price of £250/month (no VAT charged).

2. How many users are included?

The supplied checkout description says “121 CRM with unlimited users”. User roles and permissions still need to be configured appropriately.

3. Is setup included?

The checkout does not specify setup, migration, training or managed-service inclusions. Any such work should be agreed with 121 before purchase.

4. Are usage costs included?

The checkout does not define usage allowances or rates. Confirm any phone, messaging, email, AI, payment or connected-product costs that apply to your configuration.

Read all CRM questions

Continue the journey

See the product journey Read the CRM FAQ Review onboarding Understand payment workflows

Delegate the work. Keep the human.

Ready to organise the customer journey?

Subscribe through the approved secure checkout, or review pricing and responsibilities before you decide.

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